Intercom

Iru connects to Intercom to confirm access to customer conversations is scoped by team and reviewed regularly. It reads the admin permission matrix and integration inventory directly.

Key Capabilities

• Verify admin access is role-based
• Confirm conversation routing is controlled by team structure
• Check that third-party integrations with data access are inventoried

Evidence Collected

• Admin permission matrix
• Team structure and routing configuration
• Integration inventory

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