Serval

Serval is an AI platform for enterprise service management that resolves employee requests, automates workflows, and connects operations across IT, Security, HR, Finance, and more. Serval integrates with Iru to centralize Mac device details, asset history, and compliance information in one place, enabling IT and Security teams to automate device workflows and streamline support operations without switching tools.

Key Capabilities

• Sync Mac device inventory directly into Serval asset records
• Access device secrets, recovery-related data, blueprints, and library items within service workflows
• Trigger governed device workflows, compliance checks, and actions through the API
• Deploy prebuilt ingestion, inventory, and compliance workflows to operationalize routine MDM use cases
• Maintain standardized audit trails with workflow run history and scoped permissions

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