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Opn

Opn, a Japan-based Fintech, Strengthens Apple Fleet Security & Automation with Iru

Challenges

Opn was looking for an MDM solution that could increase the security of their systems as well as increase the automation of their IT management tasks. Opn operates with a lean IT team, so they needed a greater degree of efficiency than their existing MDM. As a Fintech company, security was also paramount.

The Opn IT team believed that having a security-focused, highly automated device management solution would help them on both counts—letting the security team scale their impact, while at the same time ensuring that policies were consistently enforced with less opportunity for user error.

Solutions

After evaluating what was on the market, the Opn IT department decided to transition their Apple fleet management from the previous solution to Iru. Key to their decision was the unique blend of security and automation features that Iru provided. They were confident that Iru's ability to deliver a true zero touch onboarding experience would ensure that their devices were properly set up from the start, while Iru's ability to automate both software and OS updates would help them keep their systems secure at all times.

Strategic advantages

Since adopting Iru and rolling it out across their Mac fleet, the Opn team saw 10 advantages over other management solutions they tried:

  1. Iru has a focus on security, which was a major selling point for the IT department and the company. Iru's pre-built security templates, which allowed them to quickly and easily setup compliance with CIS Level 1 and Level 2 standards, were a major convincing factor.
  2. The user interface is clean and easy to use, leading to fewer administrator errors compared to other UEM or Apple MDM solutions Opn has used before. That also makes it easier for admins to get up and running with it.
  3. Iru provides a great Apple management experience. 
  4. The Iru Migration Agent made it easy for the Opn IT team to switch from their previous MDM solution to Iru. The ease of learning and deploying Iru also contributed to a faster migration process. All in all, they were able to transition quickly and with less disruption to operations than anticipated.
  5. Liftoff provides a great out-of-the-box, zero-touch deployment and onboarding experience for end users. The IT team preferred it overwhelmingly to other solutions they tried, finding it to be much easier for them to administer and much smoother for end users.
Liftoff is awesome, it’s really zero-touch onboarding: it tells you what's going on, it gives you visual feedback!

Andrew Robinson
Senior IT Support Manager
  1. Iru Self Service is a well-designed, user-friendly feature that provides a great experience for both IT admins and end users. Self Service acts as an internal app store for users to self-install apps the IT team makes available to them.
I love when I go into Iru Self Service, I love that this UI is very easy, just “drag and drop”, I can click “Customize” and I can put our logo in there. I really enjoy that attention to detail that Iru provides.

Andrew Robinson
Senior IT Support Manager
  1. Iru has a top-notch customer support team that is not just technically proficient but also has great people skills with 24/5 availability worldwide.
  2. Iru is constantly improving and adding new capabilities over time, showing a commitment to making the product better. Opn IT team appreciated this "kaizen" or “continuous improvement” approach.
  3. The integration of security features like EDR directly into the Iru Agent simplified Apple fleet security management.
  4. Iru gives the Opn IT team confidence that their fleet is secure, compliant and up-to-date without requiring a lot of manual effort on their part. It allows them to easily report status to their management.

Conclusion

In summary, the Opn IT team valued Iru's focus on security, simplicity, smooth migration, constant improvement and integrated functionality. They specifically enjoyed the peace of mind it provides regarding the fleet's security and compliance. The excellent customer support with Iru is an added bonus to help them keep managing their Apple fleet with Iru now and into the future.

Iru gives us confidence that our fleet is healthy, our fleet is secure, and our fleet is compliant.

Andrew Robinson
Senior IT Support Manager