Workforce Identity
Endpoint Management
Endpoint Detection & Response
Vulnerability Management
Compliance Automation
Trust Center
Steven Vogt
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5 min readWhy Self-Service Is the Smart Way to Do IT
In the old days, IT was very top-down: Users had to call the IT department for help with everything from a busted keyboard to installing a new version of Word. In time, an admin would physically go to the employee’s desk to solve a problem. But that was then. In recent years, IT has become much more democratized. The modern admin knows that the best way to help users is often to let them help themselves.
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