Harmony
Sync Iru device data into Harmony and resolve device requests from Slack and Microsoft Teams.
Harmony is an AI-native ITSM and ESM platform that resolves IT and HR requests in Slack and Microsoft Teams. Harmony syncs Iru device data into its asset inventory and links each device to an employee, so every IT ticket arrives with device context. Its AI agent can use Iru data and actions to troubleshoot or resolve routine device requests automatically.
Key Capabilities
- Sync device details, compliance and FileVault status, and assigned users into Harmony's asset inventory
- View installed applications, Prism data, blueprints, Library Items, and audit log events
- Lock or restart devices directly from the asset record
- Retrieve FileVault recovery keys and unlock PINs
- Deploy custom scripts to specific devices or the entire fleet from Harmony