How 6sense achieved 99% Mac compliance without adding IT headcount

The challenge

6sense is a B2B revenue intelligence and account-based marketing platform with ~1,600 employees headquartered in San Francisco. The IT Engineering and Architecture team manages a Mac fleet of 1,150+ devices, with Sr. Enterprise Al Engineer, Deepak Raikar, as the primary Iru admin.

When Deepak joined 6sense, the Mac fleet was running through an MDM that required constant attention. Patching compliance sat around 70%. Blocking a tool meant manual work. And the thing that ate the most time with constant small disruptions was the endpoint agent breaking on endpoints. As Deepak puts it, "In our last platform we used, we would deal with broken agents all the time."

Every broken agent was unplanned work. A fix, a recheck, a follow-up. At the size 6sense was operating, that wasn't sustainable. "I can't imagine if we still had the previous platform with the size of our team. It'd be impossible to manage," says Deepak. 

Deepak had used Iru at a previous company and knew what a hands-off device management platform looked like. The pitch to leadership was straightforward: a platform that didn't require a dedicated admin to babysit it, and a patching cadence that ran itself.

The solution: Choosing Iru

One Blueprint, all conditions

Deepak configured a single Blueprint for Mac devices, with conditional logic inside its Assignment Map handling the variations between teams, roles, locations, and so on. 

With a clear flow of conditional logic that applies configurations and installs apps, everything is visible at once. This makes troubleshooting very straightforward. When an exemption doesn't apply correctly, Deepak can search for a specific device using Device Lookup and see the conditional rules and payloads being assigned to it. Root cause analysis is easy in this way and takes minutes.

Exemption requests that resolve themselves

USB blocking is enforced across the fleet. That’s important for security, but for marketing teams at events, it’s a problem. The exemption workflow Deepak built means it's no longer a problem he has to jump in and solve.

A team member submits a ticket. Security reviews and approves it. The approval triggers an automatic add to an Okta group. That group is already scoped to the exemption in the Assignment Map. No one touches Iru.

I don't even see the request come through. It just gets approved.

Deepak Raikar
Sr. Enterprise AI Engineer

The same pattern applies to app update scoping: the business technology team gets new updates first for testing, via a Blueprint scope. The workflow runs without Deepak in the loop.

Patching on a fixed cadence

OS and app patches roll on a two-week window. 

Once a new patch is released, you don't have to worry about it, you don't have to adjust any dates, you don't have to deploy any packages. It's just two weeks for us and the updates applied.

Deepak Raikar
Sr. Enterprise AI Engineer

According to Deepak, "We have the data to prove it." The result is visible in 6sense's internal compliance dashboard, where vulnerability patching compliance climbed from ~70% to 99% after the migration.

An agent that doesn't break

In the first meeting with Iru, someone on the 6sense team asked what happens when the endpoint agent breaks. The answer was that it doesn't. Deepak recalls, "When you hear that, it's kind of hard to believe when you're so used to an agent breaking."

That skepticism was reasonable. It took running the platform to validate it.

It's solid. It just works.

Deepak Raikar
Sr. Enterprise AI Engineer

The agent issues that had consumed so much time in the previous environment never reappeared.

The result

Vulnerability patching compliance on the Mac fleet went from ~70% to 99%. Exemption requests went from a ticket queue Deepak had to manage to a zero-touch workflow that no longer requires IT oversight. The agent has not broken once.

Deepak runs 1,150+ Mac devices as the primary admin, alongside his broader IT engineering responsibilities. His IT support team can handle most of the day to day in Iru. Now, they come to him only when they need the expert advice.

I can't imagine if we still had the previous platform, with the size of our team. It'd be impossible to manage.

Deepak Raikar
Sr. Enterprise AI Engineer

Looking ahead

6sense has approximately 200 Windows devices currently on Intune. Deepak has started testing Iru for Windows, and the early results landed differently than he expected. As Deepak recalls, "I deployed something and it showed me it was installed right away. Same as a Mac. I was over the moon."

In comparison to Intune, where deploying an app means waiting for 30 minutes for it to actually push to the device, Iru’s immediate feedback allows him to iterate exponentially faster. Deepak estimates he could deploy five apps in Iru in the time it takes to deploy one in Intune.

The Windows migration off Intune is the near-term goal. When it's done, Deepak expects the same self-running model that covers the Mac fleet to extend to Windows too.

I'm gonna be doing less on those Windows devices, and that's the goal.

Deepak Raikar
Sr. Enterprise AI Engineer

About 6sense

6sense is a revenue AI platform that helps B2B organizations identify, prioritize, and engage potential buyers throughout the buying journey. By analyzing buyer intent signals and market activity, 6sense helps sales and marketing teams uncover in-market accounts, coordinate outreach, and drive more predictable revenue growth. Headquartered in San Francisco, 6sense serves thousands of customers worldwide.