Workforce Identity
Endpoint Management
Endpoint Detection & Response
Vulnerability Management
Compliance Automation
Trust Center
The challenge
Cloudera is the enterprise data platform behind some of the largest hybrid-cloud data deployments in the world. Headquartered in San Jose, California, the company manages more than 2,700 Mac computers across a globally distributed workforce.
IT Manager Omaid Royeen leads Mac endpoint management part-time alongside other responsibilities. The team consists of 13 people across IT services with no one in the full-time Mac admin role that many larger organizations need to staff.
In previous device management tooling, patch management was a constant struggle. The catalog existed on paper, but updates didn't reliably deploy. Visibility into failures was poor, errors went silent, and Chrome and other security-critical apps had to be patched manually.
Patch management was ‘there’ but it wasn’t consistently patching the apps.
Omaid Royeen
IT Manager
macOS updates required a third-party tool to force-install. Onboarding new hires meant white-glove setup before each laptop shipped. With a lean team and no dedicated endpoint engineer or admin, the team needed automation that didn't depend on someone watching it.
The solution
Cloudera moved to Iru for one reason: automation that holds without a person watching it. The team wasn't going to staff a dedicated endpoint engineer. Whatever they used had to fit around the rest of IT services. The bar was clear: changes get made, then let go.
Auto Apps closes the patch gap
Auto Apps closed the gap the prior tool left open. 49 applications and macOS updates now land on schedule without a separate force-install workflow. IT Services Technician, Derek Delacruz, has started flipping auto-update on across already-installed apps, expanding coverage as the steady state stabilizes.
The shift removed an entire category of manual work. No more chasing Chrome patches across the fleet.
We make the configuration changes, and we let Iru handle the rest.
Omaid Royeen
IT Manager
Blueprints make iterating fast
Blueprints enforce a consistent security baseline across the fleet. Now, with CIS Level 1 in testing on a dedicated Blueprint ahead of wider rollout, Omaid can test changes and see them land on the device right away, making it fast to iterate.
Support fills the gap when something is new
When the team needs to build a configuration they haven't done before, Iru support engineers return working script snippets, not just answers. That keeps their lean team unblocked.
When we contacted Iru support, they provided a script which was easier than us trying different things or scripting it ourselves.
Omaid Royeen
IT Manager
Results
A team of 13 manages more than 2,700 Mac computers without a full-time Mac admin. 49 apps update automatically, macOS updates land on schedule, and onboarding a new Mac computer takes about five minutes. Configuration changes deploy without device reboots, removing a recurring source of user disruption.
The shift is most visible in what the team no longer does. No more daily dashboard checks for failed patches, no more chasing patches across the fleet by hand, no more white-glove setup before every laptop ships. The same automation foundation is what lets Omaid hand day-to-day ownership to Derek without handing over a second job.
It takes five minutes to set up a laptop. You just connect it to the Wi-Fi, set it up, and you're there.
Omaid Royeen
IT Manager
Looking ahead
With steady-state operations needing almost no day-to-day attention, Cloudera is layering on the next set of programs without expanding the team. Omaid is now training IT Services Technician, Derek Delacruz, to take over day-to-day ownership without it becoming a full-time job. Derek will take primary day-to-day ownership, with Slack-routed critical alerts replacing daily dashboard checks. Zero-touch direct-ship, currently piloting in one region, is expanding company-wide via Okta authentication during ADE, so new hires receive devices that configure themselves on first boot.
Okta SSO at the Mac login screen is rolling out company-wide, giving every employee a single credential across systems. CIS Level 1 moves from its test blueprint to audit-driven rollout across the full fleet. Each of these rides on the same automation foundation that already powers the fleet, adding scope, not headcount.
About Cloudera
Cloudera is an enterprise data platform that helps the world's largest organizations run hybrid and multi-cloud data workloads at scale. Headquartered in San Jose, California, Cloudera supports analytics, machine learning, and AI workloads across regulated industries including financial services, healthcare, government, and telecommunications.