Workforce Identity
Endpoint Management
Endpoint Detection & Response
Vulnerability Management
Compliance Automation
Trust Center
Freshservice
Connect Freshservice to Iru Compliance Automation to collect change request records and incident SLA reports.
Iru connects to Freshservice to confirm change approval and incident resolution timing, straight from your service desk. It reads change request records and SLA compliance reports directly.
Key Capabilities
- Verify change requests followed an approval workflow
- Confirm incidents were resolved within target
- Check that SLA performance is measured
Evidence Collected
- Change request records with approval workflow
- Incident tickets with resolution times
- SLA compliance reports