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7 min readManaged Apple Accounts are Apple Accounts (formerly Apple IDs) that your organization owns, controls, and assigns to users. Like any Apple Account, Managed Apple Accounts can be used to sign in to devices and services.
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6 min readBack in the day, organizational security was built around the idea of a firewall: The security system blocked access to resources within the organization from external bad actors. Originally, that paradigm was literal: You established a perimeter and kept people from outside the building from accessing the network—and the resources attached to it—inside.
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5 min readSecuring sensitive company data is one of the top priorities for any IT department. For businesses that run on Apple, FileVault is an essential tool for Mac security. By encrypting all of the information on a Mac computer’s startup disk, FileVault makes company information unreadable to unauthorized users.
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7 min readApple Business Manager is a free service provided by Apple that allows organizations to manage three things: devices, apps, and accounts.
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4 min readIf you manage Apple devices, "supervision" is one of the most important concepts you need to understand. It's often confused with management, but the two terms do not mean the same thing. In this article, you'll learn what supervision is, how it works, and what you need to know about it when managing Apple devices.
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7 min readWhen it comes to Mac malware, IT and security staff are well aware of the most common infection vectors: malicious emails or attachments, Trojanized applications, or attackers leveraging both known and unknown exploits. Apple consistently retools each version of its operating system to include better intrinsic defenses against such threats.
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10 min readMost people—even some admins—don’t think twice about logging into the office Wi-Fi network. Typically, they just supply a username and password, their Apple devices log in, and they never think about what just happened. But there’s a lot going on under the hood to make that authentication work. There are a bewildering variety of authentication protocols—each with its own acronym, of course—enabling enterprise Wi-Fi. As someone who manages Apple devices in the enterprise, it’s typically up to you to make sure those wireless connections happen. So here’s what you need to know about enterprise authentication and how it works.
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10 min readA few months ago, we told you about how you—as an IT admin in the enterprise—can think about the mass deployment of Apple devices. Our main point then: When it comes to deploying hundreds or thousands of Apple devices at a time, enterprise admins have a lot to learn from their colleagues in education, who do it every year.
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8 min readAlthough Apple designs security into its hardware, software, and services, Apple devices are not immune to malware and unwanted software installation. According to Malwarebytes’ 2022 Threat Review, the vast majority of malware detections on Apple platforms are—in most cases—fairly harmless; however, the growth of mercenary spyware places specific, targeted individuals within key industries at risk.
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10 min readAt some point in your IT career, you’ve no doubt spent a good chunk of your time stationed on the help desk, fielding questions from users and helping them troubleshoot their Mac computers. During that Mac troubleshooting, you’ve probably compiled a list of their most common problems, along with your suggested solutions.
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8 min readApplication programming interfaces—better known as APIs—make it possible for one service to talk to another without needing to know how the other one works. They create a common language that disparate services can use to communicate. As such, they’re the key to automating device management workflows. If you’re an Apple IT administrator, you’re using APIs all the time (even if you don’t know it), and so you need to know how they work. Here’s a high-level overview.
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4 min readMaybe a batch of new iPhone devices you just bought aren’t showing up in Apple Business Manager. Or licenses you recently purchased from Apps and Books can’t be found in your device management solution. Or even worse, perhaps your Apple fleet is no longer responding to MDM commands.
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10 min readAs an IT admin, you’ve almost certainly had to check some form of log when investigating a problem. Logs tell the story of what’s happening on a system, so they can be enormously helpful in both troubleshooting issues and in learning why the system is behaving the way that it is.
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5 min readIt’s one thing for a Mac admin to distribute apps to users. It’s another thing to make sure those apps stay up to date.
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8 min readDistributing and managing apps is one of a Mac admin’s core responsibilities. Apple makes this relatively easy for some apps, thanks to Apple Business Manager's Apps and Books feature. Unfortunately, not every business app an admin might want to make available to users is available that way. In this guide, we’ll provide an overview of how to distribute Mac software—with or without Apple Business Manager.
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